In the event that an item or its packaging (watch/jewellery box) is returned to us in a damaged state, we reserve the right to refuse the return and the goods will be sent back to you. If you have paid for your delivery service, that cost is not refunded.
Citizen calibre 2100 ss full#
You will be refunded the full price of the returned products to your original payment method and we do not charge any 'restocking' fees providing that the product is returned fully in its original condition (Please see below). During busy spells, this may take a day or two longer. We aim to process your refund within 5 working days of us receiving the item back. If a watch bracelet has been altered all links must be present.Īny special made-to-order items such as Signet Rings, Puzzle Rings, Weddings Rings, Eternity Rings and Photo Pendants are not eligible for return unless faulty. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers advise that any product you wish to return is sent via a trackable postal service. If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours of delivery. If we receive any return after the above guidelines, your order may be returned to you or be subject to a 10% re-stocking fee. We must be notified of your intent to return your parcel within 14 days of your order being received and you have a further 14 days to return your order to us.
Mainland orders placed on .uk are eligible for a return.
Citizen calibre 2100 ss free#
Orders Over £649.00 - Royal Mail Special Delivery (Next Day): Free Returns Policy Orders Under £649.00 - Royal Mail Special Delivery (Next Day): £7.95 Orders £69.00 to £649.00 - Royal Mail 48-Hour Tracked Delivery: Free Orders Under £69.00 - Royal Mail 48-Hour Tracked Delivery: £3.95 Please Note We Do Not Ship Outside Of The U.K. On the day of dispatching your order, you will be contacted by Royal Mail via email or text with your tracking information. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for re-delivery. It is your responsibility to collect your item or arrange a redelivery.
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If there is no one present at the delivery address, it may be left with a neighbour or Royal Mail may leave you a "Sorry we missed you" card with details of how to collect/arrange a redelivery for your item. The quoted delivery time is an estimate only and we cannot guarantee that it will get there on the specified day, especially if there is a problem with the courier (road incidents, floods, heavy snow etc) We can deliver to an address that isn’t your billing address, however, when placing an order you must use the correct billing address where your method of payment is registered when prompted Orders received after 12:30 pm on Friday will not be processed until the following Monday We endeavour to process all orders placed before 12:30 pm on the same day, however, we cannot always guarantee this during busy periods
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